| The reason that we chose DCML as our partner was very simple. With so many different fleets spread throughout our dealerships, the day-to-day management of our group vehicles was not only becoming very cumbersome, but the financial and legal risks associated with providing customers with courtesy and demonstrator vehicles was also increasing.
Whilst the system is both comprehensive and flexible, DCML also has a highly effective account manager culture. Ultimately, this has ensured that we have maximised the benefits that their system has to offer and ensured that any improvements are implemented quickly.”
Joe Dawson, BMW Aftersales Manager for H R Owen
DCML is a vehicle management tool that is used in all of our service and sales departments throughout the Eastern Western Motor Group. The system gives us complete peace of mind as far as insuring our vehicles fully comprehensive goes. Before we started using the DCM system, we as a dealer group had risk on our MTP.
This has considerably reduced our exposure by the introduction of the Norwich Union insurance, giving us trouble free insurance through the software.
The system also allows you to keep total control over the usage of the vehicles. With its advanced
management facilities, we can now find customers responsible for speeding offences, parking tickets
& congestion charges at the click of a button.”
Kenneth Robb, Eastern Western Motor Group
It would be wrong to say we couldn't do without the system - we used to manage - but what a headache. Now we know all the cars lent out to customers are correctly insured and monitored. It's not just the system that works well, the staff at DCML are always willing to help out when we get it wrong.” Paul Barnes, Group Development Manager for Pilling Motor Group
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